Operations

clc_operations
While operations are one of the most important components of growing and maintaining a successful business, many business owners are so busy managing the business and serving clients that they often neglect this area. We understand that the skills required to be a great financial advisor are quite different from the skills required to manage a great business.  You may have big goals as a business owner, but often managing employees, processes, and technology can create obstacles that hinder your firm’s growth and productivity.  Our operations services help you develop and implement a strategic plan for your business so you can build a solid foundation for growth.  Business owners can free up their time to work on high-value activities and employees can be more productive by effectively utilizing their unique skill sets.  All this can result in happy employees and a better client experience, which can lead to greater business growth.  If you find yourself answering yes to one or more of the questions below, we can help.

  • Does it seem like common tasks take too long to complete?
  • Are operational errors and/or delays costing you money?
  • Are personnel skill gaps affecting the quality and consistency of your client service?
  • Is your staff overworked and unhappy due to inefficient or insufficient systems?
  • Do your overhead expenses seem high for your practice given its size?
  • Do you feel like your practice is growing out of control or not growing at all?
  • Do you worry that the firm is not being managed properly when you’re not there?
  • Are you missing out on time with friends and family because you have too much to do in your business?

Our process begins with a comprehensive review of your firm.  From there, we identify bottlenecks, make recommendations, and help you and your staff implement solutions.

The table below is a summary of the operations services we provide.  Please note that this table serves as a guideline and we will customize a package based on the unique needs of your firm.


DIRECTOR C-LEVEL
Operations Review
Identify Goals
Review Current Operations, Deliverables, and Systems
Discuss Concerns and Preferences
Recommend and Implement Changes
Assist with Hiring Process if Needed
- Recruiting Firms for Full-Time and/or Part-Time Employees
- Outsourcers/Contractors for Marketing, Compliance, etc.
Systems and Workflow
Standardize and Document
- General office procedures
- Marketing/Branding procedures (presentations, communications, etc.)
- Common tasks and actions
Create systems for storing and accessing information
- Paper filing, Electronic filing, Retention Systems
Identify inefficiencies with existing systems and make recommendations
- CRM
- Daily and Recurring Tasks
Human Capital Management
Talent and Needs Assessment
- Recruiting and Hiring
- Onboarding programs
Organization Effectiveness
- Organization Structures and Chart
- Job Descriptions, Functional Roles and Responsibilities
Employee Education
- Employee Training Manuals
- Education and Training
Practice Management
Profitability, Fees, and Pricing
- Fee structures
- Analyzing expenses and overhead, revenue, etc.
Client Service Models and Standards
- Client meeting intervals
- Client contact intervals
- Presentation templates
Director and C-Level packages require a retainer engagement and a 3-month commitment. After the initial 3 months, clients automatically switch to a month-to-month agreement for the duration of the relationship. The packages above include face-to-face time in addition to full telephone, email, and other continuing support. Fees are determined by the amount of face-to-face time required and the scope of services. Hourly or project engagements are also available and require a minimum of 16 hours per month.