While operations are one of the most important components of growing and maintaining a successful business, many business owners are so busy managing the business and serving clients that they often neglect this area. We understand that the skills required to be a great financial advisor are quite different from the skills required to manage a great business. You may have big goals as a business owner, but often managing employees, processes, and technology can create obstacles that hinder your firm’s growth and productivity. Our operations services help you develop and implement a strategic plan for your business so you can build a solid foundation for growth. Business owners can free up their time to work on high-value activities and employees can be more productive by effectively utilizing their unique skill sets. All this can result in happy employees and a better client experience, which can lead to greater business growth. If you find yourself answering yes to one or more of the questions below, we can help.
- Does it seem like common tasks take too long to complete?
- Are operational errors and/or delays costing you money?
- Are personnel skill gaps affecting the quality and consistency of your client service?
- Is your staff overworked and unhappy due to inefficient or insufficient systems?
- Do your overhead expenses seem high for your practice given its size?
- Do you feel like your practice is growing out of control or not growing at all?
- Do you worry that the firm is not being managed properly when you’re not there?
- Are you missing out on time with friends and family because you have too much to do in your business?
Our process begins with a comprehensive review of your firm. From there, we identify bottlenecks, make recommendations, and help you and your staff implement solutions.
The table below is a summary of the operations services we provide. Please note that this table serves as a guideline and we will customize a package based on the unique needs of your firm.
|Review Current Operations, Deliverables, and Systems||✓||✓|
|Discuss Concerns and Preferences||✓||✓|
|Recommend and Implement Changes||✓||✓|
|Assist with Hiring Process if Needed||✓|
|- Recruiting Firms for Full-Time and/or Part-Time Employees||✓|
|- Outsourcers/Contractors for Marketing, Compliance, etc.||✓|
|Systems and Workflow|
|Standardize and Document||✓||✓|
|- General office procedures||✓||✓|
|- Marketing/Branding procedures (presentations, communications, etc.)||✓||✓|
|- Common tasks and actions||✓||✓|
|Create systems for storing and accessing information||✓||✓|
|- Paper filing, Electronic filing, Retention Systems||✓||✓|
|Identify inefficiencies with existing systems and make recommendations||✓||✓|
|- Daily and Recurring Tasks||✓||✓|
|Human Capital Management|
|Talent and Needs Assessment||✓|
|- Recruiting and Hiring||✓|
|- Onboarding programs||✓|
|- Organization Structures and Chart||✓||✓|
|- Job Descriptions, Functional Roles and Responsibilities||✓||✓|
|- Employee Training Manuals||✓||✓|
|- Education and Training||✓||✓|
|Profitability, Fees, and Pricing||✓|
|- Fee structures||✓|
|- Analyzing expenses and overhead, revenue, etc.||✓|
|Client Service Models and Standards||✓|
|- Client meeting intervals||✓|
|- Client contact intervals||✓|
|- Presentation templates||✓|
|Director and C-Level packages require a retainer engagement and a 3-month commitment. After the initial 3 months, clients automatically switch to a month-to-month agreement for the duration of the relationship. The packages above include face-to-face time in addition to full telephone, email, and other continuing support. Fees are determined by the amount of face-to-face time required and the scope of services. Hourly or project engagements are also available and require a minimum of 16 hours per month.|