While operations are one of the most important components of growing and maintaining a successful business, many business owners are so busy managing the business and serving clients that they often neglect this area.
We understand that the skills required to be a great financial advisor are quite different from the skills required to manage a great business. You may have big goals as a business owner, but often managing employees, processes, and technology can create obstacles that hinder your firm’s growth and productivity. Our operations services help you develop and implement a strategic plan for your business so you can build a solid foundation for growth. Business owners can free up their time to work on high-value activities and employees can be more productive by effectively utilizing their unique skill sets. All this can result in happy employees and a better client experience, which can lead to greater business growth. If you find yourself answering yes to one or more of the questions below, we can help.
- Does it seem like common tasks take too long to complete?
- Are operational errors and/or delays costing you money?
- Are personnel skill gaps affecting the quality and consistency of your client service?
- Is your staff overworked and unhappy due to inefficient or insufficient systems?
- Do your overhead expenses seem high for your practice given its size?
- Do you feel like your practice is growing out of control or not growing at all?
- Do you worry that the firm is not being managed properly when you’re not there?
- Are you missing out on time with friends and family because you have too much to do in your business?
Our process begins with a comprehensive review of your firm. From there, we identify bottlenecks, make recommendations, and help you and your staff implement solutions.
The table below is a summary of the operations services we provide. Please note that this table serves as a guideline and we will customize a package based on the unique needs of your firm.
| DIRECTOR | C-LEVEL | |
|---|---|---|
| Operations Review | ||
| Identify Goals | ✓ | ✓ |
| Review Current Operations, Deliverables, and Systems | ✓ | ✓ |
| Discuss Concerns and Preferences | ✓ | ✓ |
| Recommend and Implement Changes | ✓ | ✓ |
| Assist with Hiring Process if Needed | ✓ | |
| - Recruiting Firms for Full-Time and/or Part-Time Employees | ✓ | |
| - Outsourcers/Contractors for Marketing, Compliance, etc. | ✓ | |
| Systems and Workflow | ||
| Standardize and Document | ✓ | ✓ |
| - General office procedures | ✓ | ✓ |
| - Marketing/Branding procedures (presentations, communications, etc.) | ✓ | ✓ |
| - Common tasks and actions | ✓ | ✓ |
| Create systems for storing and accessing information | ✓ | ✓ |
| - Paper filing, Electronic filing, Retention Systems | ✓ | ✓ |
| Identify inefficiencies with existing systems and make recommendations | ✓ | ✓ |
| - CRM | ✓ | ✓ |
| - Daily and Recurring Tasks | ✓ | ✓ |
| Human Capital Management | ||
| Talent and Needs Assessment | ✓ | |
| - Recruiting and Hiring | ✓ | |
| - Onboarding programs | ✓ | |
| Organization Effectiveness | ✓ | ✓ |
| - Organization Structures and Chart | ✓ | ✓ |
| - Job Descriptions, Functional Roles and Responsibilities | ✓ | ✓ |
| Employee Education | ✓ | ✓ |
| - Employee Training Manuals | ✓ | ✓ |
| - Education and Training | ✓ | ✓ |
| Practice Management | ||
| Profitability, Fees, and Pricing | ✓ | |
| - Fee structures | ✓ | |
| - Analyzing expenses and overhead, revenue, etc. | ✓ | |
| Client Service Models and Standards | ✓ | |
| - Client meeting intervals | ✓ | |
| - Client contact intervals | ✓ | |
| - Presentation templates | ✓ | |
| Director and C-Level packages require a retainer engagement and a 3-month commitment. After the initial 3 months, clients automatically switch to a month-to-month agreement for the duration of the relationship. The packages above include face-to-face time in addition to full telephone, email, and other continuing support. Fees are determined by the amount of face-to-face time required and the scope of services. Hourly or project engagements are also available and require a minimum of 16 hours per month. | ||